Lule Çerkezi
FAQ & Contact
Find answers to the most common questions about orders, made-to-order pieces, delivery, returns, and how to contact our team.
Support
Frequently Asked Questions
Do you offer made-to-order and custom measurement pieces?
Yes. Selected designs may be available as made-to-order or prepared according to the measurements you submit with your order. These pieces are handled with special care and may require additional production time.
Can I return a made-to-order or custom measurement order?
Made-to-order, custom-made, and custom-measurement pieces are generally final sale and are not eligible for return, exchange, or refund unless there is a confirmed manufacturing defect or an error made by our brand.
What if I am unsure about sizing?
You may use the Size Guide available on our product pages or contact us directly before placing your order. If a custom-measurement option is available for the product, you may also submit your measurements for a more tailored fit.
How long does order preparation and delivery take?
Preparation and delivery times vary depending on the product, destination, and whether the order is ready to ship or made to order. Any delivery timelines shown on the website are estimates only and may vary due to production schedules, courier operations, or customs processing.
What should I do if my item arrives damaged or incorrect?
Please contact us within 24 hours of delivery and provide clear photo or video evidence. Once reviewed, we will determine the appropriate resolution, which may include a repair, replacement, store credit, or refund where applicable.
Are customs duties and import fees included?
Unless otherwise stated at checkout, customs duties, import taxes, and related destination charges are the responsibility of the customer.