These Terms of Service ("Terms") govern your access to and use of the website, services, and products provided by lulecerkezi.shop. By accessing this website, creating an account, or placing an order, you agree to be bound by these Terms.
1. General Conditions
We reserve the right to refuse service, cancel orders, or limit access to the website where necessary, including in cases involving suspected fraud, misuse, stock issues, or legal compliance.
We may update, suspend, or discontinue any part of the website, services, or product offering at any time.
2. Product Information
We make every effort to present product descriptions, imagery, sizing information, and pricing as accurately as possible. However, we do not guarantee that all website content will always be fully complete, current, or free from error.
Due to screen settings, lighting conditions, fabric characteristics, embellishment details, and production methods, colours, finishes, and textures may vary slightly from what appears online.
3. Pricing and Errors
We reserve the right to correct any pricing errors, inaccuracies, or omissions and, where necessary, to refuse or cancel orders affected by such errors.
4. Orders and Acceptance
All orders are subject to acceptance, verification, and availability. An order confirmation does not guarantee acceptance of the order. We may refuse or cancel an order where necessary, including in cases involving stock limitations, suspected fraud, pricing errors, or payment issues.
5. Made-to-Order and Custom Orders
Certain products may be offered as made to order, custom made, or based on customer-submitted measurements. By placing such an order, you acknowledge that production may begin specifically for you and that additional restrictions may apply regarding cancellation, return, exchange, or refund.
6. Measurements and Sizing
Where the customer provides measurements, size selections, or custom specifications, the customer is responsible for ensuring that the submitted information is accurate. We are not responsible for fit issues resulting from incorrect measurements or size choices submitted by the customer.
7. Payment
Payments are processed through secure third-party providers. We do not store full credit card numbers, CVV codes, or sensitive banking credentials.
8. Shipping and Delivery
Delivery timeframes are estimates only unless expressly stated otherwise. Delays may occur due to courier operations, customs processing, public holidays, or other circumstances beyond our reasonable control.
All customs duties, taxes, import fees, and related charges are the responsibility of the customer unless otherwise stated.
9. Risk and Delivery
We remain responsible for the order until it is delivered to the customer. If an item arrives damaged, defective, or incorrect, the customer must contact us within 24 hours of delivery with clear supporting evidence.
10. Customer Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.
11. Intellectual Property
All content on this website, including text, product designs, branding, images, graphics, and other materials, is the property of Lule Cerkezi or used with permission and may not be copied, reproduced, or used without prior written consent.
12. Limitation of Liability
To the maximum extent permitted by law, Lule Cerkezi shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the website, services, or products.
13. Third-Party Services
We may rely on third-party providers for payment processing, hosting, communications, delivery, analytics, or related services. We are not responsible for the independent acts or omissions of such third parties beyond our legal obligations.
14. Related Policies
Our Privacy Policy and Refund & Returns Policy form part of these Terms and should be read together with them.
15. Governing Law
These Terms are governed by the laws of the Republic of Kosovo, without prejudice to any mandatory consumer protection rights that may apply under applicable law.
16. Changes to These Terms
We may update these Terms from time to time. The latest version published on the website will apply to future use of the website and future orders from the date of publication.
17. Contact
For any inquiries regarding these Terms, please contact us on WhatsApp:
Dizajnere E Modes Lule Çerkezi Sadiku SH.P.K.
Kosovo, Vushtrri 42000