At lulecerkezi.shop, every order is prepared with care and shipped with attention to detail. We work with DHL for international delivery so that each piece can travel securely, with reliable tracking and professional handling from dispatch to arrival.
1. Shipping Partner
All international orders are shipped with DHL.
- Carrier: DHL Express
- Tracking: Provided once your order has been dispatched
- Delivery: Signature may be required depending on destination and shipment value
2. Order Preparation
Preparation time depends on the type of product you order.
Ready to Ship
In-stock items are usually prepared for dispatch within 1 to 3 business days.
Made to Order
Made-to-order pieces are created specifically upon order and require additional preparation and production time. Timelines vary depending on the design, detail, and current atelier schedule.
Custom Measurements
Orders placed with custom measurements require review and preparation based on the information submitted by the customer. Production time may vary depending on the complexity of the design and the accuracy or completeness of the measurements provided.
3. Estimated Delivery Time
Once dispatched, DHL delivery usually takes several business days depending on the destination country, customs clearance, and local courier handling.
All delivery timeframes are estimates only and are not guaranteed.
4. Tracking
Once your order has been shipped, you will receive tracking details so that you can follow your parcel during transit.
5. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, and related destination charges may apply according to the rules of the destination country.
Unless otherwise stated, these charges are the responsibility of the customer and are not included in the product price or shipping cost.
6. Shipping Address
Please ensure that your delivery details are complete and accurate before placing your order. We are not responsible for delays or failed delivery attempts caused by incorrect or incomplete address information submitted by the customer.
7. Delivery Issues
If your order arrives damaged, incorrect, or if there is a delivery issue, please contact us within 24 hours of delivery and provide clear photo or video evidence so that we can review the matter promptly.
8. Contact
For shipping or delivery-related inquiries, please contact us on WhatsApp:
Dizajnere E Modes Lule Çerkezi Sadiku SH.P.K.
Kosovo, Vushtrri 42000